Simple Support System
This add-on for Concrete CMS allows you to seamlessly integrate a robust, standalone support or ticket system directly into your website without the need for third-party software. It's fully compliant with GDPR.
This add-on offers a streamlined solution with a variety of features to enhance user experience and system integration. One-click installation includes sample content with pages and block types automatically set up for immediate use. API access allows for the creation of tickets from remote sites, facilitating seamless integration with other systems.
Frontend integration is optimized with four different block types, providing a user-friendly experience. Users can create tickets without needing to register, promoting accessibility, and they can upload attachments with their ticket submissions for more comprehensive communication. The comment system, which requires user registration, ensures interactions are traceable and secure.
Automatic email notifications keep all relevant parties informed when tickets are created, commented on, or updated. The tool is fully translatable, supporting a global user base. A dedicated dashboard allows for easy management of general settings and projects, and CAPTCHA validation is incorporated to protect against spam and enhance security.
